Terms of Service

Below is a solid, conversion-safe Terms of Service template for the SmoothSpine™ website. It’s written in plain English, covers the essentials, and includes the right protections without sounding scary. Replace anything in [brackets] with your real details.

TERMS OF SERVICE

Effective Date: [Month Day, Year]
Website: [your domain]
Company: [Legal Company Name], [Country/State of registration] (“Company”, “we”, “us”, “our”)
Contact: [support@smoothspine…] | [Business address]

By accessing or using this website (the “Site”) and/or purchasing products from us, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Site.

1) Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not violate any applicable laws or regulations.

You must be at least 18 years old (or the age of majority where you live) to purchase from this Site.

2) Product Information

We work to display product descriptions, images, specifications, and pricing as accurately as possible. However, we do not guarantee that all content is error-free, complete, or current. Product colors and appearance may vary by device/screen.

We may update or discontinue any product at any time without notice.

3) Medical & Health Disclaimer

SmoothSpine™ products are provided for general wellness and comfort support. Nothing on this Site is medical advice and our products are not intended to diagnose, treat, cure, or prevent any disease.

If you have a medical condition, chronic pain, injury, implant, are pregnant, or have any concerns, consult a qualified healthcare professional before use. If you believe you may be experiencing a medical emergency, seek medical attention immediately.

4) Orders & Acceptance

Placing an order is an offer to purchase. We may accept or reject any order in our discretion, including due to stock limitations, suspected fraud, pricing errors, or shipping restrictions.

Your order is confirmed only when you receive an order confirmation email.

5) Pricing, Taxes & Payment

Prices are shown in [currency] and may change without notice. Taxes, duties, and shipping charges (if applicable) are added at checkout.

You authorize us (or our payment providers) to charge the payment method provided for the total amount of your order.

If a pricing error occurs, we may cancel the order and issue a refund.

6) Shipping & Delivery

Estimated delivery times are not guarantees. Delivery timelines can vary due to carrier delays, customs processing, weather, peak seasons, or other events outside our control.

Risk of loss passes to you upon delivery to the carrier or upon delivery to your address (as permitted by applicable law).

7) Returns, Refunds & Guarantee

We offer a 90-day money-back guarantee subject to our Return Policy, which is incorporated into these Terms by reference. Please review the Return Policy posted on the Site for eligibility, instructions, and any requirements (such as proof of purchase or return shipping details).

If you live in a jurisdiction with mandatory consumer rights (including EU/UK rules), those rights are not affected by our policies. Where required by law, you may have a statutory right to withdraw within a set period.

8) Subscriptions (If Applicable)

If you purchase a subscription product, you authorize recurring charges until you cancel. Subscription terms (billing frequency, cancellation steps) will be shown clearly at checkout and in the subscription policy.

9) Not Sold on Third-Party Marketplaces

Unless explicitly stated by us, SmoothSpine™ products are not authorized for sale on third-party marketplaces such as Amazon or eBay. We are not responsible for purchases made outside our official Site or authorized channels.

10) Intellectual Property

All content on the Site (text, images, videos, logos, product names, designs, and branding) is owned by or licensed to us and protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or exploit Site content without our written permission.

11) User Content (Reviews, Comments, Submissions)

If you submit reviews, photos, videos, or other content (“User Content”), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and distribute your User Content for marketing and business purposes.

You confirm you have the rights to submit such content and that it does not violate any third-party rights.

12) Prohibited Activities

You agree not to:

  • misuse the Site or attempt to gain unauthorized access;

  • transmit malware, spam, or harmful code;

  • scrape, crawl, or copy the Site without permission;

  • use the Site for fraud, deception, or illegal activity;

  • infringe our intellectual property or others’ rights.

13) Third-Party Links

The Site may contain links to third-party websites. We do not control and are not responsible for third-party content, policies, or practices.

14) Disclaimer of Warranties

To the maximum extent permitted by law, the Site and products are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Some jurisdictions do not allow certain warranty disclaimers—if so, they may not apply to you.

15) Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from your use of the Site or products.

Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations—these limits apply only to the extent permitted.

16) Indemnification

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and partners from any claims, liabilities, damages, and expenses (including legal fees) arising out of your misuse of the Site, violation of these Terms, or infringement of any rights.

17) Governing Law

These Terms are governed by the laws of [Country/State], without regard to conflict of law principles.

If you are a consumer in the EU/UK, you may also benefit from mandatory consumer protections in your country of residence.

18) Dispute Resolution (Optional)

[Choose one]

Option A — Standard Courts:
Any disputes will be resolved exclusively in the courts located in [City, State/Country], unless mandatory consumer law requires otherwise.

Option B — Arbitration (US-focused):
[Insert arbitration clause only if you’ve had a lawyer confirm it fits your jurisdiction and checkout flow.]

19) Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on the Site with an updated “Effective Date.” Your continued use of the Site after changes means you accept the updated Terms.

20) Contact

Questions about these Terms? Contact us at:
Email: [support@…]
Address: [Business address]

If you tell me your selling region (US only vs EU/UK too) and your legal entity country, I’ll tighten the Governing Law + returns language so it matches your exact situation and stays compliant without hurting conversions.